Welcome to Eternami. This Privacy Policy explains how Eternami ("we," "our," or "us") collects, uses, discloses, and protects your information when you use our health and wellness application ("the Application"). We are committed to safeguarding your privacy and ensuring that your personal information is protected. By using our Application, you consent to the practices described in this Privacy Policy.

We collect the following types of information when you use our Application:

Personal Information:

• Name, email address, phone number, date of birth, and other identifying information.

Health Information:

• Medical history, biomarker data, health assessments, and other health-related information.

Usage Data:

• Information about how you use our Application, including log data, device information, and analytics data.

We use the information we collect to:

• Provide and improve our health and wellness services.
• Personalize your experience with the Application.
• Communicate with you about your health and wellness plans.
• Conduct research and analysis to enhance our services.
• Ensure the security and integrity of our Application.

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers:

Third parties who perform services on our behalf, such as data analysis, IT services, and customer support.

Healthcare Professionals:

With your consent, we may share your health information with healthcare providers to facilitate your care.

Legal Requirements:

When required by law or to protect our rights and the safety of others.

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All sensitive data is encrypted during transmission and storage.
• Access Controls: Only authorized personnel have access to your information.
• Regular Audits: We conduct regular security audits to ensure the effectiveness of our security measures.

You have the right to:

• Access and update your personal information.
• Request the deletion of your personal information.
• Object to or restrict the processing of your personal information.
• Withdraw your consent to the use of your personal information.

To exercise these rights, please contact us at customerservice@eternami.com.

Our application integrates with Apple's Clinical Health Records API to allow you to securely retrieve and view your medical records from participating healthcare providers. When you connect your Clinical Health Records through Apple's API, we may access and process information such as your medical history, diagnoses, lab results, medications, allergies, immunizations, and clinical visit summaries. This data is used solely to provide a comprehensive health overview, offer personalized health insights, and facilitate secure data sharing with authorized healthcare professionals, with your explicit consent. We do not store or modify your Clinical Health Records data, and all access complies with Apple's HealthKit guidelines and privacy regulations. You can revoke access to Apple's Clinical Health Records API at any time through your device settings.

Our application also integrates with Google Health API to retrieve and analyze various health-related metrics. If you choose to connect your Google Health data, we may access information such as activity and fitness data (e.g., steps, heart rate, and sleep patterns), medical records, and vitals like blood pressure and glucose levels. This data is used to provide personalized health recommendations, generate health reports, and enhance your experience through AI-driven insights. We adhere to Google's security and privacy policies, ensuring that your health data is never sold or used for advertising purposes. You can manage your Google Health API permissions anytime through your Google account settings or within the app.

With your explicit consent, we may share your health profile data with certified healthcare professionals, doctors, or wellness experts to provide expert insights and recommendations tailored to your health needs. The types of data that may be shared include your medical history, activity tracking metrics, and lab results. This data is used to provide professional medical or wellness advice, help healthcare professionals tailor recommendations, and enable remote consultations. You have full control over this data sharing and can revoke or modify access at any time through app settings. We ensure that health experts receiving your data comply with applicable data protection laws (e.g., GDPR, HIPAA, or other regulations). Your data is never shared with advertisers, third-party marketers, or any unauthorized organizations.

To protect your health information, we implement strict security measures, including end-to-end encryption, access controls, and compliance with HIPAA, GDPR, and local health data regulations. Regular audits are conducted to maintain the security and privacy of your information. As a user, you have the right to access and update your health data, request a copy of your data, withdraw consent at any time, and request the deletion of your health records, subject to applicable regulations.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and indicate the date of the latest update.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Eternami Global
391B Orchard Road, Level 22, Tower B
Ngee Ann City, Singapore 238874
Email: customerservice@eternami.com

By using our Application, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Our Application is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

If you are accessing our Application from outside your country of residence, please be aware that your information may be transferred to, stored, and processed in a country other than your country of residence. By using our Application, you consent to such transfer, storage, and processing.

Our Application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

We may use cookies and other tracking technologies to collect information about your use of our Application. You can manage your cookie preferences through your device or browser settings.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our Application.
• Performance Cookies: Help us understand how you use our Application to improve performance.
• Functional Cookies: Allow us to remember your preferences.
• Targeting Cookies: Used to deliver relevant advertisements to you.

We retain user data for as long as necessary to provide our services and comply with legal obligations. If a user deletes their account, personal data will be erased within 30 days unless legally required to be retained.

Users can request deletion of their personal data from the app settings. Upon request, all personal data will be removed within 30 days.

All retained data is securely stored and access is restricted to authorized personnel. We conduct periodic security audits to ensure data protection.

Thank you for trusting Eternami with your health and wellness journey. We are committed to protecting your privacy and providing you with the best possible experience.

Updated: August 2024